Service Planner

Your role

As a Service Planner, your mission is to take responsibility for planning the day-to-day work schedules of our Field Service Engineers, ensuring that all planned service requirements are met in a timely and efficient manner.

• Effectively manage the use of the SAP planning systems.
• Set the Engineers work schedules so as to maximise efficiency and minimise non utilised hours.
• Ensure orders are correctly allocated and released to the engineer prior to the site visit date.
• Liaise with customers by phone or e-mail to arrange and confirm the service visits, and ensure they are fully aware of the work and the date the work is to be carried out.
• Monitor and record the progress of all customer orders to guarantee work is fully completed along with additional work planning.
• Take an active part in the promotion of service contracts.
• Maintain all orders within SAP, to ensure all work is correctly allocated, so that quality reports can be gathered via SAP reporting facilities.
• Regularly liaise with the Field Service Engineers, Service Sales Managers, Capital Sales managers and internal departments to expedite customer requests.
• Regularly liaise with the Planning Team Leader, Service Manager, Field Service Engineer Team Leader in order to highlight and resolve any operational/planning problems in an effective and efficient manner.
• Collate information from the Field Service Engineers to accurately record and maintain customer records and information.
• Other Ad-Hoc Duties as Required.

• Experience of working in business administration.
• Excellent communication and interpersonal skills.
• Strong planning and organising skills.
• Ability to manage and prioritise workload.
• Excellent PC skills including Microsoft Office.
• Excellent telephone manner.
• SAP knowledge and experience desirable.
• Good knowledge of Microsoft Office applications.
• Fluent in English.
• Experience of working with SAP, however training will be provided.

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

This role requires you to work on-site at our office in Dromore.

You must be a UK resident and have a valid UK work permit if required.

Talent Acquisition Team:
Maybelle Bryant

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.