Customer Service Administrator

Customer service administrator

Temporary to permanent

Monday – friday

1 weekend day per month

£12.21 per hour

S18
-dronfield - must be able to drive

Looking for someone to start asap

We are currently supporting our client who is seeking a temporary to permanent customer service administrator to join their existing team. As a customer service administrator, you will play a crucial role in ensuring the efficient handling and resolving of incoming calls.

Duties include but not limited to:

Handling incoming calls for diverse clients. Efficiently manage and respond to inbound calls from a broad spectrum of clients

Ensuring a professional and tailored approach for each interaction.

Recording detailed and accurate messages to capture caller information, ensuring all necessary details are logged for effective follow-up. This includes contact, purpose of the call, and any other relevant specifics for call-back details or further actions.

Scheduling and booking appointments

Coordinate and manage appointment bookings on behalf of clients, ensuring availability is checked, confirmed, and accurately documented in calendars or scheduling systems.

Perform precise and timely data entry, recording essential information from calls, appointments, and client communications into relevant systems or databases

Provide a wide range of administrative duties including document management, filing, updating records, and assisting with any additional tasks required to support smooth office operations.

Managing live chat interactions by engaging with customers and clients through live chat platforms, providing prompt and informative responses, addressing queries, and escalating issues when necessary, while maintaining a friendly and professional tone.

Experience:

Good interpersonal and communication skills

Excellent telephone manner

Excellent customer service skills

Ability to deliver tasks to tight deadlines

Ability to complete admin tasks accurately and follow instructions

Confidence and ability to establish effective working relationships both internally and externally

Ability to work on own initiative

Ability to multi-task in a fast-paced high-volume environment

Ability to work in a pressurised environment

Touch typing skills - preferred not essential

If you are a motivated individual with a passion for customer service and meet the qualifications outlined above, we invite you to apply for this exciting opportunity as a temporary customer service administrator!

Ema
25