Customer Team Leader

Overview

As a Customer Team Leader, you'll lead a small team in a fast‑paced Co‑op store, helping to deliver essential services to your community. Depending on your store this could involve working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.

• Own the day‑to‑day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co‑op through community engagement and membership growth

As a Customer Team Member at Co‑op, you'll be part of a business that's truly different. There's lots to do in this role, with plenty to keep you busy during your shifts. From giving our customers a great in‑store experience to preparing bakery products and promoting our membership offer, every day is different. If you're looking to kick‑start your retail career, this opportunity could be perfect for you.

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least two evening shifts and one weekend shift. Either Friday after 6 pm, any shift on Saturday, or Sunday. We’re happy to discuss your availability further at interview.

• Full training and career development resources
• 30 % discount on Co‑op products in store
• Flexible access to your pay as you earn it
• Up to 10 % pension contributions
• 36 days of holiday (pro‑rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market‑leading policies to help you through life’s big moments
• 30 % off Co‑op branded products in our food stores
• Pension with up to 10 % employer contributions
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• Services to support your physical, mental and financial wellbeing

• Driving Innovation
• Forging Relationships
• Co‑operation
• Inspirational Communication
• Supporting Change