Customer Service Lead

Tienda: Duarte #79

Wage: $20.70 - $25.40

Categoría: full-time

Join the Vallarta Supermarkets Family!

At Vallarta Supermarkets, we’re more than just a grocery store, we’re a vibrant part of the communities we serve. We’re seeking friendly, service-oriented individuals who take pride in delivering extraordinary customer experiences and thrive in a fast-paced, festive environment. If you’re passionate about fresh, quality baked goods and love making people smile, we’d love to meet you!

The Customer Service Lead supports the Front-End and Self-Checkout (SCO) areas by overseeing cashiers, courtesy clerks, janitors, and sabores demonstrators to ensure exceptional service and smooth daily operations. This role serves as a frontline leader, assisting with training, coaching, and resolving customer concerns, while ensuring compliance with Vallarta’s standards and policies.

• Smile, greet, and model Vallarta’s Nuestra CASA pledge of extraordinary service.
• Supervise and support cashiers, courtesy clerks, SCO attendants, and janitorial staff.
• Mentor team members in customer engagement, service recovery, and promotions (UNO MAS program).
• Provide de-escalation and resolution for customer complaints.
• Monitor SCO lanes: greet customers, provide assistance, and educate them on SCO use.
• Ensure register accuracy, security, and productivity, including SCO troubleshooting.
• Troubleshoot traditional register issues and escalates to IT when needed.
• Oversee compliance with health, safety, and food safety regulations.
• Monitor cart collection, parking lot safety, and bottom-of-the-basket (BOB) checks.
• Support scheduling, rest/meal period compliance, dress code adherence, and daily front-end readiness.
• Handle refunds, overrides, change requests, and approvals per company policy.
• Maintain reports and communicate with SCO or register discrepancies with AP and management.
• Provide bagging or carry-out assistance when needed.
• Perform other duties as assigned.

• Stand and walk constantly (6–8 hours/day).
• Frequently bend neck/waist, squat, twist, and reach above/below shoulders.
• Frequent use of hands for grasping, pushing/pulling, and fine manipulation.
• Lift and carry up to 25 lbs. frequently and up to 40 lbs. occasionally.
• Heaviest item required to carry: 40 lbs. (bag of dog food).
• Use buddy system for moving full pallets with manual pallet jacks.
• May be required to perform tasks at elevated levels (placing or retrieving items).
• May be exposed to dust, gas, fumes, noise, and temperature/humidity changes.

• Friendly, courteous personality with strong customer service skills.
• Prior cashiering or retail front-end experience required.
• Strong leadership, coaching, and communication abilities.
• Ability to conduct training sessions and mentor team members.
• Knowledge of front-end operations, compliance, and safety.
• Ability to perform basic math calculations.
• Basic proficiency with Microsoft Word, Excel, and Outlook.
• High School Diploma or GED preferred.
• Must be able to speak, read, write, and understand English.
• Willingness to transfer to other store locations within a reasonable commute.
• Must be legally authorized to work in the U.S.

• Fast-paced retail front-end and SCO environment with direct customer interaction.
• Exposure to perishable products and changing conditions.
• Team-oriented, collaborative workplace.
• Must work flexible schedule: afternoons, evenings, weekends, and holidays.

• Health medical plan: $25/week, plus free dental & vision.
• Free $25,000 Basic Life and AD&D Insurance.
• 401(k) Retirement Plan.
• Paid vacation.
• Access to legal services.

• Paid sick time.
• Premium pay for holidays.
• Scholarship…