Luxury Hotel AR Specialist - Billing & Collections

Accounts Receivable Officer | Waldorf Astoria Dubai Palm Jumeirah

JOB DESCRIPTION

An Accounts Receivable Officer with Waldorf Astoria Hotels and Resorts is responsible for managing and monitoring the hotel’s receivables, ensuring timely billing, accurate record‑keeping and prompt collection of outstanding balances. This role plays a critical part in maintaining strong guest relationships, ensuring accurate financial reporting and supporting the overall financial health of the property.

• Prepare and issue accurate invoices for all hotel services including rooms, events, banquets and other outlets.
• Ensure that all charges are properly recorded and supported by appropriate documentation and in line with contracts, packages, and agreed rates.
• Monitor accounts receivable aging reports and follow up with guests, corporate clients, and travel agents for timely payment.
• Coordinate with Front Office, Spa, F&B, Sales and Events teams to validate all billable services, and liaise with teams to resolve billing queries and disputes.
• Evaluate and review credit applications from corporate clients and travel agencies, ensuring adherence to hotel credit policies.
• Reconcile daily revenue reports and ensure proper recording in the general ledger.
• Conduct regular audits of accounts receivable ledgers, investigating any discrepancies.
• Prepare monthly accounts receivable reports and analysis for the Finance Manager.
• Respond to guest inquiries regarding billing promptly and professionally.
• Maintain clear, courteous, and professional communication with clients to foster strong relationships.
• Ensure all billing and collection activities comply with the hotel’s internal controls, financial policies, and relevant regulations.
• Maintain organized records and documentation to support audits and financial reviews.
• Ensure compliance with hotel policies, accounting standards, and local regulations.
• Support the finance team with general accounting tasks as needed.

• Diploma or Degree in Accounting, Finance, or related field.
• Minimum of 2‑3 years’ experience in a similar role within a luxury hotel or hospitality environment.
• Strong understanding of hotel operations and financial processes (including Opera, Micros, or similar hotel PMS systems).
• Excellent organizational, analytical, and problem‑solving skills.
• Exceptional attention to detail and high level of accuracy.
• Strong communication skills, with fluency in English (additional languages are a plus).
• Financial acumen with a proactive approach to collections.
• Customer service orientation when dealing with guests and corporate clients.
• Ability to prioritize tasks and meet deadlines in a fast‑paced environment.
• Integrity, discretion, and professionalism when handling confidential financial information.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!