Collection Officer

Key Accountabilities

• Regularly and persistently chasing debtors by telephone, email, and letter.
• Ensure customers pay on time and negotiate re-payment plans.
• Coordinate with the site team for and seeking all required documents MIR / WIR for the payment application.
• In addition, ensure timely submission of payment applications and receipt of payment certificates.
• Communicate outstanding debts in an efficient manner with customers as well as the rest of the business including accounts and sales teams respectively.
• Identify incorrect invoices early, understand reasons, record, track, and recommend fixes.
• Reconcile customer accounts.
• Contribute to daily, weekly and month end collection reporting & account reconciliations.
• Oversee the collection of customer accounts ensuring customer satisfaction.
• Processing and generating reminder letters, monthly statements and obtain periodical balance confirmations.
• Working to strict monthly and annual collections targets.
• Ensure credit and collection policies and procedures followed.
• Work closely with Accounts Receivable to ensure timely and accurate recording and allocation of cash receipts.

• Excellent communication skills.
• Fluency in English is a must, Arabic admirable.
• Attention to detail.
• Data entry proficiency.
• 5-10 years’ experience in equivalent industries and Middle East region.
• Strong market understanding.
• Strong negotiation skills.
• Excellent knowledge of MS Office platform, Excel proficiency and analysis skills preferred.
• Knowledge of MS DX Navision.
• Hands‑on attitude.
• Ability to work in multi‑cultural environments with high diversity.