Front Office Receptionist

Responsibilities

• Greet all guests and assist them with check-in and check-out
• Greet and welcome guests with a warm and professional demeanor, ensuring a positive first impression of the organization
• Manage the multi-line phone system efficiently directing calls and taking messages to ensure timely communication
• Handle incoming and outgoing mail and packages, maintaining a well-organized system for tracking and distribution
• Coordinate and schedule appointments, meetings and conference rooms, ensuring all necessary arrangements are in place
• Maintain the reception area in a tidy and inviting manner, reflecting the company s professionalism and brand identity
• Assist with administrative tasks such as data entry, filing and document preparation to support the office operations
• Respond to inquiries both in person and via email, providing accurate information and directing requests to appropriate departments
• Monitor visitor access and maintain security protocols, ensuring a safe environment for employees and guests
• Collaborate with team members to improve front office processes and enhance the overall guest experience
• Maintain a positive attitude and friendly demeanor
• Respond to all guest questions and requests
• Answer and forward phone calls
• Manage guest bookings and reservations
• Keep a tidy and orderly workspace
• Assist with administrative and clerical tasks as needed

• Minimum of a high school diploma; a degree in hospitality or business administration is preferred
• 1-3 years of experience in a front desk or receptionist role in a corporate or hospitality setting
• Certification in customer service or office administration is a plus, showcasing commitment to professional growth
• Fluency in English is required; additional languages are highly valued for enhancing client interactions
• Proficient in Microsoft Office Suite and familiarity with office management software to streamline tasks