Controller, Automotive, Operations Manager

Job Purpose

The Job Controller is responsible for ensuring accurate job card costings, verifying parts and labour charges, and preparing invoices for internal, insurance, and customer jobs. The role monitors pending job cards, identifies and reports discrepancies, and coordinates with estimators and workshop teams to maintain accurate pricing and timely invoicing, thereby supporting smooth and efficient financial operations.

• Ensure appropriate job flat rate time is available for all assigned jobs.
• Oversee the successful distribution of job cards to the workshop.
• Monitor workshop workload and available hours.
• Schedule and allocate jobs based on customer requirements, delivery schedules, and the skill matrix of technicians.
• Monitor progress and ensure timely completion of all jobs.
• Prepare additional estimates for any extra work identified during repairs.
• Inform Service Advisors of delays or additional repairs, and advise on revised delivery times.
• Update the status of repairs in the system accurately and promptly.
• Plan and execute overtime schedules with input from Foremen, obtaining approval from the Manager.
• Coordinate effectively with all stakeholders to ensure smooth operations.
• Ensure optimum utilisation of manpower and facilities.
• Monitor technician efficiency and provide support to improve performance.
• Allocate Service Contract vehicles in accordance with company guidelines.
• Ensure all tasks are completed to quality standards (QC pass) before closing repair orders.

• Graduate or 3-year Diploma in Automobile or Mechanical Engineering.

• Minimum 3 years in a similar role, or 5 years of workshop floor experience.

• Strong computer skills.
• Ability to monitor operations and manage workflow efficiently.
• Problem-solving and coordination skills.

• Good written and verbal communication skills in English.