Technician - PST | Al-Futtaim Automotive | Volvo

Technician - PST | Al-Futtaim Automotive | Volvo Overview of the role

We are looking for an experienced Andon to join our Volvo Service Centers across the UAE. In this role, you will lead and coach the Volvo Personal Service team to improve customer experience, workshop efficiency, and overall productivity while minimizing operational costs. You will play a key role in supporting the team with technical guidance, driving continuous improvement initiatives, and ensuring the workshop maintains high service standards and strong customer satisfaction.

• Conduct daily team meetings, monitor workshop performance indicators, and support short- and long-term planning to keep work in progress within target levels.
• Coach and support Personal Service Technicians on technical and administrative matters, coordinate workshop improvement activities, and ensure high standards in 5S, productivity, and quality.
• Contribute to customer retention, value-added service sales, training completion, and follow-up activities to enhance overall service center performance.

• Bachelor’s degree or Diploma in Mechanical, Automobile, or Industrial Engineering is preferred.
• At least 4-5 years of experience as a technical lead in an automotive dealership, with a strong understanding of workshop operations, service processes, and team development within an after-sales environment.
• A valid UAE driving license is required.
• Good communication skills in English, attention to detail, basic PC knowledge.

You will be part of the Volvo Service Centers team, working closely with the Aftersales Manager and Personal Service Technicians to deliver a seamless and high-quality service experience for customers. The team is focused on operational excellence, continuous improvement, and maintaining dealer standards while supporting customer satisfaction and workshop performance targets.

You should be confident in problem‑solving, customer complaint handling, and managing service quality standards. To succeed in this role, you should have strong leadership and coaching capability, solid automotive technical expertise, and the ability to guide a team in a fast‑paced workshop environment.