UAE National Service Advisor | Al-Futtaim Automotive | Honda & Trading

We are looking for a customer‑focused Service Advisor to join our Service Bodyshop operations across the UAE. In this front‑line role you will welcome customers, accurately capture job requirements, provide clear estimates and timelines, coordinate with the workshop, and ensure a smooth vehicle handover with transparent invoicing while consistently delivering high customer satisfaction and supporting service revenue targets.

• Receive customers promptly, ask the right questions, and record concerns and requests clearly and completely.
• Prepare repair orders (job cards) with accurate symptom descriptions to enable quick diagnosis and right‑first‑time fixes.
• Provide cost estimates and explain recommended work in a customer‑friendly way.
• Agree realistic delivery timelines by coordinating with the workshop and monitoring work progress.
• Seek approvals for additional repairs, proactively communicate delays and updates, and manage expectations.
• Deliver vehicles in person, explain the invoice and work completed, and guide customers through payment next steps.
• Support achievement of individual service and value‑added sales targets while maintaining high CSV CSI outcomes.

• Diploma or Bachelor’s in Automobile/Mechanical Engineering (or equivalent).
• 3–5 years overall automotive dealership experience, including at least 3 years as a Service Advisor.
• Sound understanding of automotive dealer/distributor service processes and repair order disciplines.
• Working knowledge of MS Office and ERP/DMS systems; comfortable with reports and basic data accuracy.
• Strong customer handling skills with the ability to empathize, clarify needs, and manage concerns professionally.
• Structured, detail‑oriented approach to capturing concerns, building estimates, and following up work‑in‑progress.
• Confidence balancing customers’ needs with workshop capacity to commit to and meet promised delivery times.
• Proactive communication style—keeping customers informed and securing approvals quickly.
• Comfort working to targets (service revenue and value‑added sales) while protecting customer trust.
• Teamwork, cultural sensitivity, and the ability to perform in a fast‑paced, high‑volume environment.
• Commitment to quality, compliance, and continuous improvement (including dealer certification requirements).