Service Advisor | Material Handling Equipment | Automotive | FAMCO

Job Requisition

We are looking for a customer-focused and results-driven Service Advisor to join our Hangcha team in the UAE. This role is critical in representing the brand and delivering a seamless end-to-end Aftersales customer journey.

As the key point of contact between customers and the workshop, you will ensure a smooth service experience, drive customer satisfaction, and contribute to revenue growth through effective service consultation and upselling. This is a high-impact role where customer experience and commercial performance go hand in hand.

• Act as the main point of contact for customers throughout the service journey
• Build strong customer relationships to drive retention and loyalty
• Consult with customers to understand their service needs and ensure accurate job allocation
• Coordinate with workshop teams to ensure timely service updates and delivery commitments
• Ensure vehicles are fixed right the first time by maintaining strong technical communication with technicians
• Provide clear explanations of work completed, costs, and value of services at vehicle handover
• Drive revenue performance through upselling and effective discount management
• Handle customer complaints proactively and ensure timely and satisfactory resolution
• Maintain accurate documentation and comply with SOPs and internal policies

• Strong customer relationship management and communication skills
• Good technical understanding of automotive service and repair processes
• Strong commercial awareness with ability to upsell and achieve service revenue targets
• Ability to handle customer concerns professionally and efficiently
• Good coordination and organizational skills
• Working knowledge of MS Office and SAP is preferred

You will be part of the Hangcha Aftersales team, working closely with Service Supervisors and workshop teams to deliver high-quality service experiences. The team operates in a fast-paced environment, with a strong focus on customer satisfaction, operational efficiency, and achieving revenue targets.

• Diploma or Bachelor’s degree in Automobile or Mechanical Engineering
• 3–5 years of experience in the automotive industry, preferably in a Service Advisor role
• Strong technical knowledge and understanding of service processes
• Excellent communication skills in English (basic Arabic is an advantage)
• Customer-centric mindset with strong interpersonal skills
• Ability to work under pressure and manage multiple priorities