Job Summary
Senior Car Service Advisor
HPG Auto Repair is hiring an experienced Senior Service Advisor to join our growing team in Dubai, UAE. This role is ideal for a results‑driven professional with strong customer engagement and sales skills capable of converting inquiries into long‑term service relationships. The candidate must have minimum 5 years of UAE experience in a multi‑brand auto repair garage and a passion for delivering premium customer service.
JobPurpose
As a Senior Service Advisor you will be the face of HPG Auto Repair, responsible for managing customer relationships, driving service sales and ensuring every customer receives a professional, timely and value‑driven service experience.
KeyRoles & Responsibilities
- Serve as the first point of contact for customers, ensuring a welcoming and professional experience.
- Understand customer concerns, record vehicle issues and convert inquiries into confirmed workshop appointments.
- Proactively sell service agreements, maintenance packages and repair solutions.
- Arrange vehicle pick‑ups and drop‑offs to enhance customer convenience.
- Receive customers at the workshop and manage smooth handover within the service team.
- Prepare and draft service agreements and repair estimates for management approval.
- Coordinate with technicians to ensure accurate vehicle diagnosis and timely repairs.
- Communicate service progress clearly to customers and upsell required repairs ethically.
- Check parts availability and pricing with suppliers to provide competitive estimates.
- Educate customers on Minor Service, Major Service and repair schedules.
- Ensure vehicles are delivered on time and as promised.
- Build strong long‑term customer relationships to maximize repeat business and referrals.
- Minimum 5 years UAE experience as a Service Advisor in a multi‑brand auto repair garage.
- Bachelor's Degree or Diploma in Automobiles.
- Strong sales, negotiation and customer relationship skills.
- Ability to multitask and handle high customer volumes.
- Valid UAE Driving License mandatory.
Nationality:
Preferrably Filipinos.
Gender: Male.
Benefits- Competitive package as per UAE Labour Law.
- Stable long‑term opportunity with a growing automotive brand.
- Performance‑driven work environment with customer‑focused culture.
- Performance‑based monthly incentive.
Email your CV to .
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