Team Lead, Team lead

At Amazon, we're working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

Amazon is seeking team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

We're seeking a Team Lead for our Delivery Center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.

• Defining, building and executing the delivery process from delivery station to customer address.
• Ensuring enough bandwidth in territorial delivery team to ensure peak‑time delivery management.
• Engaging closely with the delivery team—including associates—to develop and maintain a highly motivated, performance‑driven team.
• Continuously improving the delivery process and attaining a sustained level of delivery performance, through process and training improvements; initiating improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
• Analyzing data reports to identify performance bottlenecks and improve performance.
• Implementing formal process control and improvement mechanisms such as Kaizen.

• Strong leadership capabilities and people‑management skills; ability to work under pressure.
• Ability to work in ambiguous situations.
• Good communication skills; ability to explain to individuals and the team what needs to be achieved for the Delivery Center and Amazon to achieve its objectives.
• Listening skills that gain input and commitment from all involved in delivering their specific part.
• Strong bias for great customer service; engaging the team in developing their understanding of the Customer Experience and knowledge of what customers actually need/expects.
• High ownership; following through to ensure the delivery of changes, solutions, and services that fulfill the customer’s needs.
• Analytical skills: effectively analyzing and interpreting information, identifying and validating key facts, including reviewing alternatives to determine advantages and associated risks.

• 1+ years of customer‑facing environment, warehousing, logistics, or manufacturing experience.
• Speak, write, and read fluently in English.
• Experience with Microsoft Office products and applications.
• Experience with Excel.

• Bachelor’s degree.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.