Client Success & Business Development Executive

Role Overview

As a Client Success & Business Development Executive, you will play a pivotal role in driving Keynoverse’s business expansion, managing client relationships, and ensuring smooth product delivery from proposal to onboarding.

This role combines
business development, marketing outreach, contract administration, client relationship management, and operational coordination
— demanding initiative, analytical thinking, and strong commercial judgment.

You will take ownership of the full client lifecycle: from identifying opportunities and developing pricing strategies to coordinating product readiness, onboarding clients, and ensuring continuous satisfaction and retention.

• Act as the
  primary point of contact
  for assigned clients, ensuring professional communication and consistent support.
• Build, maintain, and strengthen long-term relationships by delivering excellent service and proactive engagement.
• Monitor client satisfaction, handle complaints or concerns promptly, and coordinate with the technical team for resolution.
• Conduct regular account reviews, provide progress updates, and identify upselling or cross-selling opportunities.
• Ensure every client experience reflects Keynoverse’s commitment to quality, reliability, and innovation.

• Identify, research, and pursue new client opportunities across target markets aligned with Keynoverse’s strategic objectives.
• Conduct
  market research and competitor analysis
  to determine pricing structures, promotional strategies, and growth opportunities.
• Prepare
  sales budgets and pricing models
  , ensuring offerings remain competitive and profitable.
• Develop tailored proposals, presentations, and quotations for each client segment.
• Participate in meetings, negotiations, and deal closures under the guidance of the CEO and CTO.
• Consistently meet or exceed sales and revenue targets set by management.

• Take complete responsibility for
  marketing and outreach activities
  , including digital campaigns, lead generation, and direct engagement.
• Design, plan, and execute self-initiated marketing strategies to attract potential clients and generate qualified leads.
• Create and maintain marketing materials, client communication templates, and promotional content aligned with Keynoverse branding.
• Manage the
  entire sales funnel
  — from prospecting and lead nurturing to deal closure and post-sales follow-up.

• Prepare, review, and process
  client contracts, proposals, and agreements
  , ensuring compliance with company policies and client requirements.
• Collect and document the
  scope of work and functional requirements
  from each client and coordinate with the
  technical team
  to prepare, customize, or configure products accordingly.
• Oversee the
  onboarding and delivery process
  , ensuring that each client receives the agreed solution or service within the specified timeline.
• Track and communicate delivery progress between clients and internal teams, ensuring smooth implementation.
• Serve as the liaison for client feedback, feature requests, or technical issues — ensuring all matters are addressed efficiently by the technical team.
• Document lessons learned and client insights for continuous improvement of product quality and delivery standards.

• Submit
  weekly performance reports
  summarizing outreach activities, client updates, ongoing projects, and business outcomes.
• Maintain comprehensive and accurate client, sales, and contract data in the CRM and other internal systems.
• Conduct periodic market and performance analyses to support pricing revisions and sales forecasting.
• Ensure all communications, documents, and contracts comply with Keynoverse’s internal policies, confidentiality obligations, and UAE labour regulations.

You are expected to:

• Demonstrate full
  ownership and accountability
  over your client portfolio, from lead generation to delivery.
• Consistently meet defined
  sales, onboarding, and client satisfaction KPIs
  .
• Maintain strong interdepartmental coordination with the technical…