Customer Support Accounts Officer-UAEN
Job Description & How to Apply Below
Responsible for overseeing and managing customer service operations through CRM and digital service platforms, escalations, and online transactions. Ensures adherence to SLAs, accuracy of records, and timely case resolution. Supports process improvement, provides coaching to junior staff, and drives satisfaction through quality monitoring, reporting, and system enhancement participation.
Key Responsibilities and Performance Standards- Manage online customer transactions, escalations, and ensuring SLA adherence and CRM accuracy
- Monitor and report performance, identifying process gaps
- Conduct quality audits, prepare reports, and ensure SLA compliance
- Coach and mentor junior staff through training and feedback
- Participate in CRM testing and rollout initiatives
- Coordinate with Finance for payment reconciliations
- Ensure compliance with information security policies
- Provide performance insights to management through reports
- Managing customer requests, renewals, and escalations through CRM and digital channel
- Handling complex cases, ensuring quality and professional communication
- Preparing and interpreting service and performance reports
- Ensuring adherence to defined SLAs and internal control
- Conducting training and feedback sessions for junior staff
- Identifying opportunities for automation and workflow enhancement
- Verifies rent payments, sublease renewals, and financial records. Coordinates with Finance for reconciliation and supports initiatives for revenue assurance and timely rent collection
- Bachelor’s degree in Business Administration or related field
- Minimum 5 years of relevant experience in customer service operations, preferably in real estate
- Proficiency in CRM systems, SLA monitoring, and reporting
- Strong communication, analytical, and leadership skills
- Experience in digital transformation or automation initiative
- Certification in customer service excellence, CRM, or process improvement
Interested in taking the next step in your career? Apply now by submitting your resume. We look forward to hearing from you!
Job Details- Seniority level: Associate
- Employment type: Full-time
- Job function: Customer Service, Sales, and Finance
- Industries: Construction, Real Estate, and Facilities Services
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