Client Partner - Grocery

Join to apply for the Client Partner - Grocery role at Deliveroo

• Lead a team of Account Managers to pitch, negotiate and onboard new grocery partners onto the platform.
• Define and execute joint business plans for your portfolio of grocery partners, ensuring Deliveroo is the preferred partner of choice.
• Deliver Deliveroo’s annual objectives for your partner portfolio by tracking plan implementation, controlling expenditure and identifying interventions to course‑correct where under‑performing.
• Work cross‑functionally to maximise the potential of your accounts.
• Own the contract negotiation and renewal process with your grocery partners to agree terms that unlock mutual value.
• Create an inclusive, multi‑functional team culture that drives team engagement and high‑performance.
• Support Deliveroo’s business leaders in setting the longer‑term commercial strategy and partner value proposition for the relevant grocery segments.

We’re looking for a candidate with drive, ambition and enthusiasm. The successful candidate needs excellence in selling, negotiation and account management, combined with the passion and drive to shape a culture of an inclusive, sustainable, high‑performing team.

• Minimum of 5 years of experience in leading an account management, business development or commercial team.
• Experience in the grocery industry is required.
• Must demonstrate a successful track record of revenue growth in account‑facing roles, including new business development.
• Ability to define and implement a B2B partner‑focused plan, developing creative solutions to complex problems. Bring clarity to your team to ensure focus is on those actions that have maximum positive impact.
• Strong, structured communication skills, with a clear aptitude for listening and responding to customer needs, adapting and engaging different audiences.
• Experience in managing a complex partner or portfolio of partners, including high‑value commercial negotiations.
• A team player who can get the best from a multi‑functional team, with a win‑win/can‑do attitude.

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We’re transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well‑being, parental leave, pensions and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country‑specific; please ask your recruiter for more information.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don’t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.