Customer Solutions Director - Cold Chain Logistics
Listed on 2026-01-02
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Business
Business Development, Business Management, Client Relationship Manager
Customer Solutions Director - Cold Chain Logistics
About the job Customer Solutions Director - Cold Chain Logistics
Our long‑term MNC client provides high quality storage capacity and ancillary logistics solutions to support the movement of temperature‑sensitive and perishable goods throughout the supply chain. With a growing footprint across the GCC cold chain sector they support a diverse portfolio of clients across FMCG & Retail marketplace. They seek a strategic & commercially experienced Customer Solutions Director based in Dubai.
Reporting to the Executive Leadership Team, the Customer Solutions Director will shape and drive a customer‑centric commercial strategy that amplifies competitive differentiation and revenue growth. This role plays a pivotal part in translating customer needs into innovative, profitable solutions that enhance service delivery, deepen client relationships, and support organisational expansion within a dynamic regional market.
Strategic Solution Development & Commercial Growth- Lead design and delivery of customised logistics solutions that align with client business objectives.
- Drive new business opportunities, expanding wallet share with existing and prospective customers.
- Develop pricing strategies that balance competitiveness with margin optimisation.
- Cultivate and strengthen executive‑level customer relationships across key accounts.
- Serve as the primary strategic advisor for customers, understanding needs and anticipating future service requirements.
- Lead contract negotiations and renewals with senior stakeholders.
- Partner with Operations, Commercial, and Technology teams to ensure seamless solution implementation.
- Champion continuous improvement initiatives that enhance customer satisfaction and operational performance.
- Align internal capabilities with market demands and solution architecture.
- Analyse market and customer insights to influence product development and service innovation.
- Establish KPIs for customer success and solution delivery performance.
- Monitor competitive landscape to inform strategy and positioning.
- Bachelor's degree in Business, Supply Chain, Logistics, Engineering, or a related field; MBA desirable.
- Minimum 10 years’ commercial leadership experience in contract logistics, 3PL/4PL, or supply chain solutions.
- Proven track record of developing and selling complex logistics solutions in B2B environments.
- Strong negotiation skills with experience leading strategic commercial discussions.
- Demonstrated ability to build and maintain executive client relationships.
- Analytical mindset with commercial acumen and operational awareness.
- Excellent communication skills; additional languages a plus.
- Experience in the Middle East, GCC region preferred.
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