Account Manager

Account Manager

Years of

Experience:

3-5 years

CTC: 7000 AED

The Account Manager is the primary owner of the client relationship post-sale, acting as the critical link between the client’s strategic needs and Arcitech’s internal delivery teams. This role ensures high client satisfaction, smooth project execution, and long-term account growth by maintaining consistent communication, tracking project health, and successfully coordinating cross‑functional efforts from project inception to final delivery.

Client Relationship & Strategic Growth

• Serve as the primary point of contact and trusted advisor for key client stakeholders, building deep, long‑term professional relationships.
• Develop and nurture strategic accounts
  , identifying opportunities for service expansion, organic account growth, and contract renewals.
• Lead the client onboarding process
  , ensuring new clients are seamlessly integrated, educated on product functionality, and set up for rapid success and adoption.
• Conduct regular business reviews with clients to assess satisfaction, analyze performance metrics, and proactively align Arcitech’s solutions with evolving client objectives.

Project & Delivery Coordination

• Act as the critical liaison between the client and internal Project Managers (PMs), ensuring a shared, up‑to‑date understanding of project requirements, scope, and strategic goals.
• Ensure smooth handover of projects from the Sales team through initiation, execution, and final sign‑off, maintaining continuity for the client.
• Coordinate the delivery of project updates to the client, translating technical progress and internal milestones into clear, business‑focused communication.
• Monitor the pace and health of all assigned projects, proactively identifying potential roadblocks or delays and working with PMs to implement mitigation strategies.
• Ensure client requirements are fully satisfied throughout the project lifecycle, driving successful adoption and comprehensive final delivery.
• Coordinate cross‑functional teams (including Product, Technical Support, and Engineering) to resolve high‑level client issues and ensure a cohesive customer experience.

Account Health & Reporting

• Maintain expert knowledge of Arcitech’s SaaS solutions and relevant industry trends to offer proactive, consultative advice to clients.
• Monitor and report on key account health metrics, client satisfaction levels (CSAT/NPS), and project status to senior management.
• Document client interactions, project status, and engagement plans accurately in CRM and project management tools.

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• A minimum of 3+ years of proven experience in Account Management, Client Success, or a related client‑facing role within the SaaS/Technology sector.
• Demonstrated ability to mediate, present, and influence credibly and effectively at all client levels, including executive stakeholders.
• Strong business acumen with a clear focus on client retention, satisfaction, and organic account growth.
• Proven ability to coordinate and drive outcomes across internal cross‑functional teams (e.g., Sales, PM, Engineering).
• Proficient in CRM software (e.g., Salesforce) and familiarity with project management tracking tools (e.g., JIRA, Asana).
• Excellent conflict resolution, negotiation, and analytical skills.
• Ability to thrive in a fast‑paced, dynamic, and client‑centric environment.

• Associate

• Full‑time

• Sales and Business Development

• IT Services and IT Consulting and Software Development

Location:

Dubai, United Arab Emirates