Business Operations Manager

About Dubai Holding Land Estates:

Dubai Holding Land Estates oversees a diverse land portfolio strategically located across Dubai’s most sought-after areas. With convenient access to major highways, nearby amenities, and flexible land use options, investors are presented with unique opportunities for development and growth.

Through the centralization of Dubai Holding’s land bank, Dubai Holding Land Estates focuses on large‑scale master plans, ensuring alignment with the Dubai 2040 Urban Master Plan, whilst also supporting the business’s commitment to sustainable urban development and strategic land portfolio management.

An opportunity has arisen for a Manager - Business Management (Operations) to join Dubai Holding Land Estate
. The main duties and responsibilities of this role are mentioned below:

• To enhance the effectiveness and performance of DHLE Operations by providing analytical insight, business planning support, and structured follow‑up across all operational departments.
• The role ensures that strategic and operational priorities set by the COO are translated into actionable plans, monitored effectively, and delivered with measurable impact.
• The Manager - Business Management works closely with the Executive Director - Business Management and department heads to drive operational alignment, efficiency, and informed decision‑making.

• Review and analyse operational performance across all DHLE Operations departments to identify gaps, trends, and improvement opportunities.
• Provide insight‑driven recommendations that support continuous performance enhancement and operational excellence.
• Prepare monthly and quarterly performance dashboards summarising progress against KPIs and key deliverables.
• Support the Executive Director and COO in preparing operational reports and decision‑support analyses.
• Monitor stakeholder activity/progress to ensure that targets are met/exceeded.
• Identify opportunities that will support the company in meeting / exceeding targets across each of the Company scorecard metrics.

• Coordinate the preparation and consolidation of departmental business plans, objectives, and KPIs.
• Track progress of key initiatives and ensure alignment with strategic and operational priorities.
• Anticipate challenges and propose practical solutions to maintain delivery momentum.
• Facilitate interdepartmental coordination to ensure consistency and collaboration across DHLE Operations.
• Attend meetings with the COO, capture key discussions, document decisions, and prepare detailed action lists.
• Manage the COO’s action list, ensuring timely follow‑up with relevant departments and stakeholders.
• Provide the COO with regular status updates, highlighting progress, delays, and critical issues requiring attention.
• Lead and manage special projects delivering comprehensive solutions from initiation to completion including spearheading key tasks like due diligence, historical and current document review, commercial assessments, and contract review.
• Support the COO in preparing for high‑level stakeholder meetings, including briefing notes, dossiers, and follow‑up reports.
• Anticipate COO requirements by proactively gathering and organising relevant data, documents, and insights.

• Develop clear, concise, and well‑structured reports, presentations and briefing notes for the COO and senior leadership.
• Consolidate updates and ensure accuracy and consistency in submissions to the CEO Office, EXCOM and related forums.
• Translate operational data and progress updates into actionable insights for management decision‑making.

• Support implementation of governance standards, reporting frameworks and operating procedures within DHLE Operations.
• Identify and recommend process improvements to enhance efficiency, accountability, and coordination.
• Ensure timely and structured follow‑up on management actions, decisions and audit recommendations.

• Engage with functional leads across Development Control, Urban Planning, GIS & Landbank Solutions, and related units.
• Work closely with…