UAE National | Operations Executive | Financial Services Rental & Leasing | AL Futtaim Finance

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Operations Executive - Contract Origination is responsible for supporting the business by maximizing approvals for Auto Finance, in-house lending, and lease deals. This role requires coordinating operational procedures such as pre-screening, account and entity creation, bank placements, follow-ups, LOI/LPO validation, and the issuance of contracts and loan booking. Success in this role is defined by ensuring all processes and guidelines are followed in line with compliance standards and maintaining high levels of service and quality.

• Serve as the primary contact for all parties involved in auto finance and lease transactions, including interactions with banks, Hertz, in-house employees, and dealerships.
• Validate data and documentation at the time of deal submission to ensure adherence to basic credit parameters before submission.
• Track and maintain turnaround times as per SLA, and liaise with bankers and credit teams for feedback on submitted deals.
• Validate LOIs/LPOs, generate lease agreements and necessary annexures upon approval, and follow up to ensure vehicle delivery.
• Relay feedback accurately to showroom managers, record and track errors, communicate MIS reports, and conduct hygiene checks to ensure compliance with UAE regulations and AFF guidelines.
• Understand the credit policies of partner banks and AFF, challenge declines and reduce excessive documentation requests, and identify process gaps and improvements.
• Ensure compliance with central bank rules and SOPs, maintain accurate records using internal systems and data sheets.
• Identify opportunities for process improvement and continuously update operational knowledge to enhance efficiency.

• Strong understanding of financial services operations, specifically in auto finance and leasing.
• Excellent communication skills to effectively liaise with various stakeholders such as banks, dealerships, and internal associates.
• Proficiency in data validation and documentation management to ensure compliance and quality standards.
• Ability to identify and implement continuous process improvements, with an eye for compliance and policy adherence.

• Diploma or Bachelor's degree preferred, though high school education with significant experience will also be considered.
• Minimum 1 year of experience in retail or consumer banking, financial services, specifically in sales, operations coordination, or retail credit.
• Understanding of auto sales processes at the dealer level and general knowledge of the auto industry is required.
• Fluency in English;
  Arabic language skills would be considered an advantage.

The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.

Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations:
Dubai Festival City and Cairo Festival City.

Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable…