Export Sales Coordinator

Job Description – Export Sales Coordinator Role Overview

The Export Sales Coordinator will be responsible for end-to-end export order coordination, SAP/ERP order processing, export documentation, customer coordination, and sales support. The role requires strong exposure to export operations, documentation, LC handling, and cross-functional coordination to ensure timely and accurate execution of export sales orders.

1. Export Order Processing

• Prepare Proforma Invoices and enter export orders into SAP/ERP

• Track order execution from booking to completion

• Coordinate with internal teams and share order execution status with the sales team

• SAP/ERP experience is mandatory

2. Export Documentation

• Prepare export documents:
  Invoice, Packing List, Bill of Lading, Certificate of Origin, Insurance

• Handle Letters of Credit (LC) and prepare documents as per LC terms

• Maintain export documentation and track payments and overdue status

• Validate export documents before sharing with customers

3. Customer Relationship Management

• Maintain and update customer databases

• Coordinate with key accounts and resolve customer queries effectively

4. Sales & Administrative Support

• Support the sales team with reports, presentations, and proposals

• Assist in preparing sales contracts and agreements

5. Internal & External Coordination

• Coordinate with Production, Logistics, Stores, and Finance teams

• Communicate order status, delivery schedules, and product details to customers

6. Market Research & Reporting

• Conduct market research to identify trends and sales opportunities

• Analyze sales data and provide insights to the sales team

• Prepare regular sales reports, forecasts, and performance metrics

7. Inventory & Delivery Coordination

• Coordinate with inventory teams to ensure stock availability

• Monitor stock levels and ensure timely deliveries

8. Customer Service & Follow-ups

• Address customer complaints professionally and promptly

• Follow up post-sales to ensure customer satisfaction

• Collect and report customer feedback for continuous improvement

9. Compliance & Technology

• Ensure compliance with company policies and export regulations

• Maintain confidentiality of sensitive information

• Utilize sales tools and stay updated with new technologies

• Salary: AED 1,800 – 2,500

• Working Hours: 9:00 AM – 6:00 PM

• Accommodation & Transportation: Provided by the company

• Other Benefits: As per UAE labour law