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Customer Service Representative
Job Description & How to Apply Below
** Location** | Dubai, Dubai, United Arab Emirates ||
** Qualifications** | Bachelor’s Degree ||
** Experience** | 2 Year+ |## Job Overview As part of the customer service team for Hilti Emirates, the Customer Service Representative is responsible for delivering exceptional customer service through efficient communication, proactive problem-solving, and accurate data management. The role contributes to Hilti’s commitment to providing seamless and high-quality support to its customers.## Company Overview Hilti is a global leader in construction innovation with more than 34,000 team members across 120 countries.
Guided by the purpose of Making Construction Better, Hilti is driven to keep learning, growing, and finding new ways to make a lasting impact.## Quick Details
* Salary Range:
Market Competitive
* Job Type: Full-time
* Qualifications:
Bachelors Degree
* Experience:
2-3 years##
Key Responsibilities
* Manage all customer contacts (inbound and outbound via email, chat, and voice) with professionalism.
* Actively handle customer complaints and strive for First Contact Resolution.
* Ensure 100% accuracy and completeness when entering and maintaining customer master data in the SAP system.
* Promote alternative sales channels to customers, driving the adoption of Hilti’s Multi-Channel System.
* Provide timely and detailed communication to field-based personnel.
* Act as a central point of contact, interfacing with various departments to ensure seamless customer support.## Requirements
* Bachelor’s Degree.
* 2-3 years of customer service experience in a fast-paced environment.
* Proficiency in English (additional languages, such as Arabic, are a plus).
* Strong computer skills ideally in SAP, Genesys, and CRM systems (intermediate to advanced).
* Excellent telephone manner.
* High commitment to customer satisfaction and continuous improvement.## Benefits
* Competitive salary and industry-leading bonus structure.
* A strong emphasis on work-life balance and well-being.
* Fast-track career growth – promotion opportunities based on performance.
* A global brand with a local heart.
* Be part of something truly special – a place where you can grow and be inspired every day.
* Work with colleagues who support you and where your hard work is always recognized, and your results are rewarded.
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