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Call Center Representative - Multilingual Arabic/English and French Speaker
Job Description & How to Apply Below
Job Details
- Job Type: Temporary
- Visa Status: Own Visa
- Answer inquiries related to event details, including location and general topics.
- Assist with the registration process, including guiding attendees through online registration, troubleshooting technical issues, and confirming registrations.
- Offer guidance on travel and accommodation options, including directions to the venue, parking information, and hotels.
- Handle requests for special accommodations, such as accessibility needs or dietary restrictions.
- Address attendee concerns or complaints promptly, ensuring satisfactory resolution.
- Make reminder calls to registered attendees to confirm attendance and provide last-minute event details.
- Promote additional event features or services, such as workshops, networking sessions, and merchandise.
- Conduct follow-up calls to gather feedback on the event experience, focusing on session content, speaker quality, and overall satisfaction.
- Offer support in Arabic, English, and French to cater to a diverse audience and provide clear, accurate event-related information in these languages.
- Ensure all communications are culturally appropriate and sensitive, respecting the needs of international attendees.
Skills & Qualifications
- Fluency in Arabic, English, and French (written and spoken) is essential.
- Must have your own visa.
- Excellent communication skills:
Ability to articulate information clearly and professionally to all levels of customers. - Problem-solving skills:
Quickly identify issues, offer solutions, and manage conflict effectively to ensure customer satisfaction. - Multitasking ability:
Handle multiple inquiries simultaneously while maintaining high service standards. - Attention to detail:
Ensure accurate information and follow-up on all queries. - Customer-centric attitude:
Focused on delivering an outstanding customer experience at all touchpoints. - Cultural awareness:
Understand and respect the diverse backgrounds of attendees. - Technical proficiency:
Comfortable using CRM systems, event registration platforms, and basic office software.
- Bachelor’s degree.
- At least 2 years of customer service or call center experience.
- Experience in event support or management is an advantage.
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