Customer Service Team Lead/Order Processing
ey Responsibilities
Support daily operations and ensure high standards of customer service.
Lead and guide the customer service team to handle inquiries, orders, and complaints efficiently.
Coordinate with internal teams and external partners to ensure smooth operations and timely deliveries.
Monitor team performance, maintain process accuracy, and drive continuous improvement.
Prepare regular reports, handle escalations, and support system and process enhancements.
Train, coach, and develop team members to maintain a motivated and high-performing workforce.
Bachelor’s degree with 5+ years of customer service or operations experience.
Minimum 2 years of team leadership experience.
Strong communication, problem-solving, and organizational skills.
Proficient in MS Office; knowledge of CRM or analytics tools preferred.
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