More jobs:
Customer Success Manager
Job in
Dubai, Dubai, UAE/Dubai
Listed on 2026-01-12
Listing for:
Sevenrooms Inc.
Full Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Technical Support, Client Relationship Manager, HelpDesk/Support
Job Description & How to Apply Below
Customer Success Manager – Responsibilities & Qualifications
- Manage customer success by optimizing engagement strategies, driving product adoption, and collaborating cross-departmentally to enhance customer experience and retention.
- Onboard clients, translate technical concepts, drive customer retention, and advocate for user success in Conversational AI environments.
- Manage the full customer cycle for e-commerce retailers, focusing on data analytics, business insights, and cross-team collaboration.
- Provide strategic guidance to customers, optimize technical environments, resolve issues, and drive growth while collaborating with internal teams and advocating for customer needs.
- Oversee customer onboarding, manage accounts, advocate for customer needs, monitor performance, reduce churn, and maintain strong client relationships.
- Responsible for customer action plans, health monitoring, renewals, and cross-organizational coordination; requires strong interpersonal and problem-solving skills.
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