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Call Center Agent - Filipino Nationals
Job Description & How to Apply Below
Position Summary
- Role: Customer Service Representative - Filipino Nationals
- Type: Outsourced
- Client Industry: Retail
- Contract Duration: Long term
- Start Date: Immediate
- Answer incoming calls and respond to customer queries in a professional manner
- Make outbound calls to follow up with customers as needed
- Provide accurate, valid, and complete information using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within time limits
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Identify and escalation issues to the appropriate departments when necessary
- Achieve individual performance targets and contribute to team goals
- Fluency in Arabic and English (both spoken and written)
- Age below 27years (as of application date)
- Strong interpersonal and problem‑solving skills
- Basic computer literacy and familiarity with CRM systems is a plus
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