Operation Officer

About the Role

We are seeking a proactive Operations Officer based in Dubai to support front-office operations, call-center support, in-person guest relations, and cross-team coordination. This role is ideal for an entry-level candidate with up to two years of experience who excels in delivering exceptional customer service and maintaining seamless operational workflows.

• Greet and assist guests upon arrival, ensuring a positive first impression
• Handle inbound and outbound calls, addressing inquiries and routing calls to appropriate teams
• Coordinate daily tasks and information flow between front desk, housekeeping, security, and other departments
• Maintain accurate records of guest arrivals, departures, and special requests
• Monitor service standards and elevate issues to management when necessary
• Support onboarding of new operational procedures and staff training sessions
• Manage guest feedback and resolve complaints in a timely and professional manner
• Assist with scheduling, inventory tracking, and basic administrative duties
• Prepare and distribute daily reports on operational activities
• Ensure compliance with company policies, health and safety regulations, and local guidelines

• 0–2 years of experience in hospitality operations, call-center support, or customer-facing roles
• High school diploma or equivalent; associate’s degree or diploma in hospitality, business, or related field preferred
• Excellent verbal and written communication skills in English
• Strong customer service orientation with a friendly and professional demeanor
• Ability to multitask and prioritize in a fast-paced environment
• Detail-oriented with strong organizational skills
• Team player with the ability to collaborate across departments
• Flexibility to work rotating shifts, weekends, and public holidays
• Legal eligibility to work in the UAE

• Fluency in Arabic or additional languages
• Experience working in Dubai hospitality or service industry
• Familiarity with customer relationship management (CRM) systems
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Training or certification in conflict resolution or customer service
• Knowledge of UAE hospitality regulations and local cultural norms