Customer Service Representative - French Speaking

JOB TITLE: Customer Care Representative (French & English)

Greenbull is an international group of companies in France, Switzerland, and the United Arab Emirates. Through our flagship brands, Greenbull undertakes and develops its activities in several industries:
Finance, Insurance, Real Estate, Education, Media, E-commerce, and Hospitality.

We are looking for a Customer Care Representative to join our team and support multiple brands, including financial, real estate and investment brands. This role is ideal for someone highly organised, proactive, and customer-focused, with excellent written communication skills in both French and English. You will play a key role in onboarding new customers, supporting existing clients, and ensuring an outstanding customer experience across all touchpoints.

Junior profiles are welcome – motivation and attention to detail are essential.

• Handle customer communications primarily via email, ensuring:
• Perfect grammar and spelling in French (native level) and English (fluent)
• Polite, clear, and professional tone at all times
• Zero mistakes in customer-facing emails
• Onboard new customers by following precise processes and ensuring all steps are completed accurately
• Support existing customers with general inquiries and ongoing needs
• Manage multiple brands and tasks simultaneously with efficiency and consistency
• Learn and apply internal onboarding and customer care processes quickly
• Able to handle surges in communication around times of product launches and high-activity periods
• Handle occasional customer calls for complex or sensitive cases, demonstrating confidence and process knowledge
• Maintain a high level of responsiveness and follow-up
• Be proactive in identifying potential issues and resolving them before escalation
• Use CRM and internal tools to track customer interactions and workflows accurately

• Native-level French and fluent English (written and spoken)
• Exceptional written communication skills - grammar and clarity are critical
• Strong customer sensitivity and service mindset
• Polite, reliable, reactive, and highly professional
• Very organised, detail-oriented, and structured
• Versatile and comfortable, juggling several priorities at once
• Proactive, involved, and solution-oriented
• Comfortable learning and using digital tools

• CRM:
  Active Campaign (experience is a plus, training provided)
• Internal tools: willingness and ability to learn new systems quickly

• Interest in finance or financial products
• Previous experience in customer care, operations, or onboarding
• Experience working with multiple brands or fast-growing environments

At Greenbull, it’s more than a job; it’s a chance to grow, create, and make an impact in a fast-paced, international group where ideas thrive, and projects flourish. As a Greenbullian, you’ll own your success, bring your creativity to life, and be supported every step of the way.

At Greenbull, we put people first, because when you grow, we all grow.

💚 Live Well, Stay Healthy:
Wellness programs, telehealth access and 39% off Privilee memberships.

🌍 Work Anywhere: 45 remote days a year (9 working weeks) to balance work and life your way.

💰 Save Well, Plan Ahead:
Tools and support to strengthen your financial well-being, today and for the future.

📚 Keep Learning:
We empower you to keep growing with up to $1,500 in company products per year, to boost your personal development.

🤝 Give back:
Be part of something bigger, from rebuilding schools in Senegal to community projects worldwide.