Banking Customer Support

About the Role

We are seeking a dedicated Banking Customer Support Representative to join our dynamic team in Dubai. In this non-technical role, you will provide exceptional service to retail and corporate clients, addressing inquiries and resolving issues to ensure a seamless banking experience.

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Assist customers with account inquiries, transaction disputes, and product information
• Guide clients through banking procedures, forms, and digital channels
• Escalate complex issues to appropriate teams while ensuring timely follow-up
• Maintain accurate customer records and document interactions in the CRM system
• Collaborate with internal departments to resolve customer concerns and improve service processes
• Adhere to bank policies, regulatory requirements, and service level agreements

• Minimum 1 year of customer service or customer support experience, preferably in a banking or financial environment
• Excellent verbal and written communication skills in English
• Strong interpersonal skills and a customer‑centric attitude
• Ability to remain calm and professional under pressure
• Familiarity with basic banking products and services
• Proficiency with MS Office applications

• Fluency in Arabic
• Experience working in the UAE banking sector
• Knowledge of CRM systems and ticketing tools
• Additional language skills (e.g., Hindi, Tagalog)
• Bachelor’s degree in Business, Finance, or related field
• Understanding of UAE banking regulations and compliance standards