Tele Agent - Car Buyer

Overview

Supply Onboarding Agent

We are seeking a motivated and customer-focused Onboarding Agent to join our team in the car buying sector. The successful candidate will play a key role in assisting customers through the initial stages of their car buying journey, ensuring a seamless, supportive, and engaging experience.

• Customer Onboarding:
  Guide customers through the onboarding process, including account setup, document submission, and understanding their needs/preferences.
• Provide clear instructions for completing any required paperwork or digital forms.
• Customer Support:
  Address customer inquiries related to the car buying process via phone, email, or chat.
• Proactively communicate updates on the status of their application or purchase.
• Education & Guidance:
  Explain the car buying process, financing options, and other related services to customers in a straightforward and approachable manner.
• Offer product and service recommendations based on customer preferences and budget.
• Data Management:
  Accurately record and update customer information in CRM tools or company databases.
• Ensure compliance with all data security and confidentiality standards.
• Collaboration:
  
  Work closely with sales, finance, and support teams to ensure customers are matched with the right options.
• Provide feedback on improving the onboarding experience.

• Experience:
  
  Previous experience in customer service, onboarding, or a related role (experience in automotive or sales preferred).
• Skills:
  
  Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in CRM tools and basic digital platforms.
• Attributes:
  Customer-first mindset with a friendly, approachable attitude.
• Problem-solving skills and the ability to stay calm under pressure.
• Passion for the automotive industry is a plus.

• Health insurance
• Life insurance
• 26 working days of holidays
• Preferential price for retail cars upon completion of probation period
• Working schedule - 6 days/week, 9 hours (including one hour for lunch)
• Compensation: competitive base salary plus attractive incentive scheme based on meeting set monthly KPI's
• Family visa is not provided

Do you want to be part of this story? Apply now!