Call Center Executive

Company: IIQAF Group
Industry: Tourism / Travel & Leisure
Location: Dubai, United Arab Emirates
Job Type: Full-time
Salary:
AED 6,500 – AED 7,000 per month

IIQAF Group is hiring a proactive and customer-focused Call Center Executive for our Tourism division in Dubai. The successful candidate will manage inbound and outbound calls
, handle customer inquiries related to travel packages, tour bookings, reservations, and tourism services
, and ensure an excellent customer experience.

This role is ideal for candidates with experience in call center operations, travel support, customer service, or tourism sales support
.

• Handle inbound and outbound calls professionally and efficiently
• Respond to customer inquiries related to tour packages, travel services, bookings, and itineraries
• Provide accurate information about destinations, pricing, schedules, and promotions
• Convert inquiries into confirmed bookings and sales leads
• Maintain customer records and update CRM systems
• Resolve customer complaints and elevate issues when required
• Achieve call quality, service level, and sales targets
• Coordinate with sales, reservations, and operations teams

• Proven experience as a Call Center Executive, Customer Service Executive, or Telecaller
• Background in tourism, travel, hospitality, or leisure industry preferred
• Excellent communication skills in English (Arabic or other languages is a plus)
• Strong customer service and problem-solving skills
• Ability to work under pressure and meet KPIs
• Basic computer knowledge and CRM system familiarity

• Experience in Dubai tourism or travel industry
• Knowledge of travel bookings, tour operations, and customer handling
• Sales-oriented mindset with upselling ability

• Competitive monthly salary:
  AED 6,500 – AED 7,000
• Stable role in a growing Tourism organization
• Supportive and professional work environment
• Career growth opportunities within customer service and travel operations