Assistant Manager – CRM; Customer relationship

Overview

We are seeking a proactive and customer-focused Assistant Manager – CRM with prior experience in the real estate development sector. The role involves managing post-sales activities, ensuring high customer satisfaction, handling documentation, and maintaining effective communication between customers and internal teams.

• Manage the end-to-end customer relationship process from booking to handover.
• Coordinate with sales, finance, projects, and legal teams to resolve customer queries.
• Handle customer documentation, agreement execution, and payment follow-ups.
• Ensure timely updates to customers regarding project progress and possession timelines.
• Address customer concerns and provide effective resolutions.
• Support in CRM data management and maintaining accurate records.
• Assist in planning and executing customer engagement initiatives.
• Generate reports and MIS for management review.

• Bachelors degree in Business Administration or related field.
• Minimum 4–7 years of experience in CRM within a real estate developer firm (mandatory).
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Proficiency in MS Office and CRM software.
• Ability to work under pressure and meet deadlines.