Front Desk Agent

Overview

As a Front Desk Agent, you will be the first point of contact for guests visiting a hotel or office. You will handle check-ins, check-outs, reservations, and provide exceptional customer service to all guests.

• Greet and welcome guests in a friendly and professional manner
• Handle all guest check-ins and check-outs efficiently
• Answer phone calls, emails, and inquiries promptly and courteously
• Handle reservations and cancellations
• Provide information about hotel/office facilities, services, and local attractions
• Resolve guest complaints in a timely and efficient manner
• Maintain a clean and tidy front desk area

• Proven work experience as a Front Desk Agent or similar role
• Excellent communication and interpersonal skills
• Proficient in MS Office and booking/reservation systems
• Customer-oriented and able to handle difficult situations with patience
• Multitasking and time-management skills
• High school diploma; degree in Hospitality or relevant field is a plus

• service skills
• communication skills
• multitasking abilities
• organizational skills
• attention to detail
• problem-solving skills
• ability to work under pressure
• knowledge of hospitality industry