Customer Success Specialist

We are seeking a meticulous and experienced Customer Success Specialist to join our team. The ideal candidate will play a crucial role in delivering high-quality customer support, managing client interactions across multiple channels, and ensuring timely resolution of queries and escalations in line with service standards.

Responsibilities:

• Provide customer support via live chat, inbound/outbound calls, and email.
• Handle client inquiries, complaints, and service requests in a timely and professional manner.
• Manage and resolve customer escalations, including face-to-face interactions.
• Log and track all customer interactions in CRM and ticketing systems.
• Coordinate with internal teams to ensure prompt issue resolution.
• Maintain service quality standards and meet SLA requirements.
• Prepare basic reports and maintain trackers using MS Office tools.
• Ensure compliance with company policies and customer service procedures.

Education & Experience:

• Minimum 2-3 years of experience in a customer service role within a corporate/service-based industry.
• Bachelor’s degree in any discipline.
• Experience in live chat, call, and email support across traditional and non-traditional platforms.
• Hands-on experience in handling F2F client escalations.
• Good communication and interpersonal skills.
• Strong prioritization, time-management, and multitasking skills.
• Basic proficiency in MS Office applications.