Cluster Reservations Agent

Job Description

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guests expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

Embassy Suites by Hilton Dubai Business Bay

Full-time

Embassy Suites by Hilton

Call Center and Reservations

• Role Level: Entry-Level
• Work Type:
  Full-Time
• Country:
  United Arab Emirates
• City:
  Dubai
• Company Website:
• Job Function:
  Others
• Company Industry/Sector:
  Hospitality