Arabic customer service; Temporary

Job Title:

Customer Service (Arabic)

Job Location:

Multiple location in UAE

Experience:

1 year (Fresher candidates in UAE/fresh graduated candidates are accepted subject to provide attested education certificate)

Contract:

1 month (Candidate must be on sponsor visa)
Responsibilities

• Welcome & greet the walk-in customers and inquire and understand his/her needs.
• Customer Guidance & Managing Floor.
• direct clients to alternative channels (Digital Channels).
• ensure client have all needed docs before wasting time in waiting and taking queue.
• Handle the customers in a pleasant manner and escort them to the concerned staff.
• problems evaluation.
• Customer anger management.
• Branch Assistance and Support.
• Ambassador to handle the QMS Tokens
• Provide assistance to Help Desk counters.
• Manage the Queue at teller counters and waiting time at customer service areas

• Broad knowledge of Retail Banking financial products & services
• Fair knowledge of Operational Policies & Procedures
• Excellent knowledge in alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
• Excellent communication skills – to explain the steps to customers in easy, simple and clear way and persuade them to use the alternative channels
• Good Knowledge of UAE banking practices, regulations & risks
• Fair knowledge of service standards
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Knowledge of Cross Sales
• Computer skills