Client Relations Officer

Dubai, United Arab Emirates | Posted on 14/10/2025

IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.

The Client Relations Officer oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries byprofessional partners and clients. The role requires monitoring the CRM systemand checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.

Responsibilities:

• Providing clients and professional partners with license-related information inline with organizational time-frames and guidelines
• Issuing quotes and providing license-related documentation to clients and professional partners
• Monitoring and updating the CRM system regularly when managing aportfolio of work
• Accurately analysing the content of all documentation such as passports,application forms and resolutions
• Responding to all partners’ and clients’ emails and queries on a range of scenarios faced by licensees
• Delivering exceptional levels of customer service, ensuring IFZA’s reputation and integrity is maintained
• Fostering long‑lasting business relationships with clients and professionalpartners
• Handling complaints and finding optimal solutions to ensure clients’ happiness and retention
• Operating closely with sales, finance, and renewals departments
• Performing other job‑related duties as assigned by Management

• Full English proficiency is required
• Additional spoken languages are a plus
• Intermediate computer literacy is required e.g., MS Office
• Excellent customer service skills with the ability to communicate effectivelyon phone calls, via email, and during sporadic face-to-face interactions
• Strong attention to details
• Customer Service and Client Relationship Management experience is advantageous

As an employee of IFZA, you can expect:

• 24 working days as annual leave
• Annualflight home
• Medical insurance plan (with the option to upgrade at your own cost)
• Access toexclusive Fazaa discounts (applicable in participating retail stores, food& beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)