Customer Service Representative

We’re seeking a dedicated customer service representative to manage customer interactions and provide support for our products and services. The ideal candidate will handle inquiries, resolve complaints, and ensure customer satisfaction.

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints in a professional manner
• Process orders, returns, and exchanges
• Provide product and service information and guidance
• Document and update customer records based on interactions
• Follow up with customers to ensure their issues are resolved
• Collaborate with the team to improve customer service procedures
• Identify and elevate complex issues to the appropriate department
• Maintain a positive and empathetic attitude toward customers
• Stay updated on product knowledge and company policies

• Proven experience as a customer service representative or similar role
• Excellent communication and interpersonal skills
• Ability to handle stressful situations and diffuse upset customers
• Proficient in using customer service software and CRM tools
• Strong problem‑solving skills
• Ability to multitask and manage time effectively
• Attention to detail and accuracy
• High school diploma or equivalent; a degree in a relevant field is a plus
• Flexibility to work in shifts if required
• Good typing skills and computer literacy