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Call Centre Agents
Job Description & How to Apply Below
The Call Centre Agent will be responsible for handling inbound and outbound calls, assisting patients with appointment bookings, general inquiries, and ensuring a smooth and efficient communication experience.
Key Responsibilities:- Answer incoming calls promptly and professionally.
- Assist patients with appointment scheduling, service information, and follow-ups.
- Handle patient inquiries and direct calls to appropriate departments.
- Maintain accurate records of calls and patient interactions.
- Ensure confidentiality and compliance with hospital policies.
- Support peak periods and special campaigns as needed.
- Previous experience in a call centre or customer service role (healthcare experience preferred).
- Excellent verbal communication and listening skills.
- Proficiency in using call centre software and CRM systems.
- Ability to multitask and remain calm under pressure.
- Fluent in English;
Arabic or other languages are a plus.
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