Service Advisor | Automotive | BYD

Job Requisition : 175883

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide.

As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the KSA. The role is to receive customers, note down exactly the jobs required, provide estimate with job explanations, prepare job cards, follow up the jobs in the workshop, take approvals for additional repairs, inform any delays, deliver the vehicle and explain the invoice to customers.

• Attend promptly and greet with a smile
• Ask Question and record customer requests without delay
• Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
• Empathise and clarify customer requests.
• Ensure adequate number of Repair Order as per the business flow.
• Ensure proper explanation of the content of work in detail
• Check workshop situation and promise delivery time.
• Ensure providing proper cost estimate and delivery time to Customer.
• Ensure keeping promised time to customers
• Check and ensure accordance of invoice and work performed.
• Inform customer after work completion and agree pick up time.
• Clear explanation of the job done and invoice and guide to the cashier.
• Deliver the vehicle in person
• Ensure achievement of given revenue targets
• Promotion of value-added services
• Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience
• Follow up payments of credit customers and ensure collection within stipulated time.
• Regularly monitor orders raised by him and ensure timely billing.
• Conduct post-service follow up to ensure customer satisfaction.
• Technically competent to understand the customer’s needs and requirements and accordingly raise Service Orders.

• At least 3 years of experience as Service Advisor/ Service cum Consultant in a reputed automotive dealership.
• DAE Diploma in Automobile/ Mechanical Engineering
• Strong analytical, communication and interpersonal skills with administrative competence are critical for this job
• You should have good PC Skills/ MS Office and capable of using dealer management system (DMS) with minimum training

• Service Advisor will report to the Assistant Service Manager or Service Manager. Some of the main challenges are:
• Plays a crucial role in achieving budgeted service & other sales revenue targets every month.
• Responsible for the consistent high CSV scores.
• Demonstrates Customer Handling Skills and interpersonal skills
• Plays crucial role in obtaining optimum scores in Principal’s dealer clinic activities.

• Competitive base salary. Training via BYD global programs and Al-Futtaim’s learning ecosystem.
• Career progression.
• Opportunity to represent a pioneering global tech brand with the backing of Al-Futtaim’s strong market presence.
• Comprehensive benefits in line with Al-Futtaim policy (medical insurance, car discounts, retail discounts, etc.)