Customer Excellence Specialist

We are looking for a proactive and customer-focused Customer excellence specialist to join our on site team in Dubai. In this role, you will handle customer interactions across calls, email, and chat, ensuring timely resolution and a smooth customer experience. This position is ideal for someone who enjoys problem-solving, communicates clearly, and thrives in a fast-paced, dynamic environment.

• Manage customer interactions via phone, email, and chat in a professional and timely manner
• Demonstrate end to end understanding of Learning Management System (LMS) features and workflows
• Provide accurate and complete information about products and services including program access, navigation, assessments, progress tracking and program completion
• Resolve customer issues effectively and ensure satisfaction through follow-ups
• Maintain and update customer information using CRM tools
• Coordinate with internal teams (Sales, Operations, Technical Support) to resolve escalations
• Identify opportunities to improve processes and enhance service quality
• Achieve defined service metrics such as response time, accuracy, and customer satisfaction benchmarks

• Bachelor's degree in any discipline
• 1-3 years of experience in customer support, client servicing, or a related role
• Excellent verbal and written communication skills
• Strong problem-solving abilities, active listening skills, and a customer-first mindset
• Ability to work independently, multitask, and perform under pressure

• Competitive salary
• Collaborative, fast-paced, and growth-oriented work culture
• Continuous learning opportunities and a clear path for career advancement

Work location :
Dubai

Work timings : 10 AM to 7 PM

Work days : 6 days working

• Exposure to handling international customer interactions