Customer Support Associate - Forex

We act as a true HR Business Partner - providing tailored HR advisory while connecting the right talent with the right opportunities. Our focus is on delivering exceptional service and building long-term success for both businesses and candidates.

Recruiter4

You is a brand operated by Consultant4

You LTD, a company based in Gibraltar. Our client is a fast-growing international fintech company, with its head office in Dubai, dedicated to empowering traders through world-class tools and services. We’re looking for a proactive and experienced Customer Support Associate to join the team and work from their office in Dubai
.

In this role, you’ll be the first point of contact for clients, ensuring they receive exceptional support and guidance to maximize their success with our products and services.

• Provide first-class customer support by addressing inquiries and resolving issues quickly and professionally.
• Guide clients through our services, ensuring a smooth and seamless user experience.
• Troubleshoot technical concerns and offer effective solutions.
• Stay up to date with our products, services, and policies to deliver accurate assistance.
• Record and manage client interactions in the support system for reporting and follow-ups.
• Partner with internal teams to resolve complex cases and continuously improve the customer journey.
• Contribute to the creation of support resources, including FAQs and user guides.
• Track and analyze support trends to recommend improvements.

• Minimum 1 year of customer support experience
• Background in Forex trading (1+ year) is a strong advantage.
• Fluent in English (advanced or near-native level).
• Knowledge of an additional language (Spanish, Arabic, Farsi, German, Tagalog, Hindi, Portuguese, etc.) is a plus.
• Strong communication skills, both written and verbal.
• Excellent problem-solving skills and attention to detail.
• Comfortable working both independently and as part of a fast-paced team.
• Proficient with customer support tools and software.
• Ability to stay resilient and multitask effectively under pressure.

Ongoing training and professional development opportunities, clear career progression paths and a supportive, collaborative, and growth-focused team culture.