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Arabic customer service; Temporary

Job in Dubai, Dubai, UAE/Dubai
Listing for: Sundus Gulf
Seasonal/Temporary position
Listed on 2026-02-19
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 120000 AED Yearly AED 60000.00 120000.00 YEAR
Job Description & How to Apply Below
Position: Arabic customer service (Temporary One Month)

Job Title:
Customer Service (Arabic)

Job Location:
Multiple location in UAE

Experience: 1 year (Fresher candidates in UAE/fresh graduated candidates are accepted subject to provide attested education certificate)

Contract: 1 month (Candidate must be on sponsor visa)

RESPONSIBILITIES:
  • Welcome & greet the walk-in customers and inquire and understand his/her needs.
  • Customer Guidance & Managing Floor.
    • direct clients to alternative channels (Digital Channels).
    • ensure client have all needed docs before wasting time in waiting and taking queue.
    • Handle the customers in a pleasant manner and escort them to the concerned staff.
    • problems evaluation.
    • Customer anger management.
  • Branch Assistance and Support.
    • Ambassador to handle the QMS Tokens
    • Provide assistance to Help Desk counters.
    • Manage the Queue at teller counters and waiting time at customer service areas
  • Specialist Skills / Technical Knowledge Required for this role:
  • Broad knowledge of Retail Banking financial products & services
  • Fair knowledge of Operational Policies & Procedures
  • Excellent knowledge in alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
  • Excellent communication skills to explain the steps to customers in easy, simple and clear way and persuade them to use the alternative channels
  • Good Knowledge of UAE banking practices, regulations & risks
  • Fair knowledge of service standards
  • Thorough Knowledge of all the Regulations issued by Central Bank of UAE
  • Knowledge of Cross Sales
  • Computer skills
  • #J-18808-Ljbffr
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