Customer Service Executive

JOB SUMMARY

Contribute in creating best in class customer experience and maintain highest levels of customer service by regularly contacting and interacting with customers to understand their generic Industry dynamics and specific business needs, understanding customer issues, complaints and growth opportunities and work with internal teams to address them as per specified plans targets.

Contract (6-12 Months)

AED 6,000

JAFZA

• Receives, reviews and coordinates customer’s request / inquiry to the concerned department in order to process and resolve the customer’s requested requirements.
• Reviews the case of bounced cheques as provided by Finance and engage communication in order to resolve the payment issues and ensure that payment commitment are attained from customers. For non-resolution feedback is provided to Finance in order to escalate the case to legal.
• Reviews the case of customers’ outstanding payments as provided by Finance and engage communication in order to resolve the payment issues and ensure that payment commitment are attained from customers. For non-resolution feedback is provided to Finance in order to escalate the case to legal.
• Reviews the case of customers’ non-renewal of lease and license as provided by Lease and License section and engage communication in order to notify their status and ensure that customers renew the lease and license. For non-resolution feedback is provided to Lease and License section in order to escalate the case to legal.
• Receives and reviews the customers’ request for downsizing their facilities and engage dialogue with customer to negotiate in retaining the current facility status and ultimately attain a win-win situation for the Customer and organization.
• Monitors and follows up with the concerned customers in order remind and for the timely resolution of their pending issues.
• Follows up with the concerned department on customer’s requirements in order timely resolve the customer’s requested requirements.
• Meets customers and discuss on notice of termination and in order to negotiate in retaining the Customer and provide them with alternative and attractive solution. If not resolved proceed with the termination procedures to be communicated to Lease and License section.
• Receives, reviews and coordinates customers complain to the concerned department in order to process and resolve the customer’s requested requirements.
• 10. Support the sales team by participating in the events that promotes the Parks and Zones business.
• Maintains/updates customer data regarding cases and ensure timely and accurate information are processed.
• Generates reports and submit to team leader in order to update their activities progress and accomplishment.

• Commercial - Customer Focus:
• Customer Knowledge: Demonstrates good understanding of DP World's projects, services, and offerings and their associated customer segments.
• Administration - Activity Coordination
• Defining Required Resources : Performs complex, detailed tasks and analyses that successfully accomplish objectives, adhering to timelines, and provides status updates work, noting when obstacles may hinder progress.
• Following Up: Adheres to project deadlines and milestones, completing work either on time or ahead of schedule.