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Customer Care Representative at Stratum OAM
Job Description & How to Apply Below
Customer Care Representative Vacancy at Stratum OAM – Dubai
Stratum OAM is a dynamic organization committed to delivering exceptional financial and operational services
. We are seeking motivated individuals to join our team and contribute to our customer-focused and results-driven environment.
Customer Care Representative.
Details:- Location:
Dubai, UAE - Eligibility:
Arabic / Other Nationalities (Visit Visa)
We are looking for a dedicated and customer-focused Customer Care Representative (Debt Collection) to join our growing team. The role focuses on managing customer relationships, ensuring timely debt recovery, and maintaining a professional approach to resolve overdue accounts.
Key Responsibilities:- Contact customers to follow up on outstanding payments via calls, emails, and other communication channels
- Negotiate repayment plans aligned with company policies and customer affordability
- Maintain accurate records of customer interactions and payment commitments
- Handle customer inquiries and complaints professionally and empathetically
- Achieve individual and team collection targets
- Collaborate with finance and legal teams to resolve escalated cases
- Fluency in Arabic is required; additional languages are an advantage
- Excellent communication and negotiation skills
- Strong interpersonal skills and ability to handle pressure
- Basic computer proficiency; experience with CRM systems preferred
#Dubai #
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