Customer Care Representative at Stratum OAM

Customer Care Representative Vacancy at Stratum OAM – Dubai

Stratum OAM is a dynamic organization committed to delivering exceptional financial and operational services
. We are seeking motivated individuals to join our team and contribute to our customer-focused and results-driven environment.

Customer Care Representative.

• Location:
  
  Dubai, UAE
• Eligibility:
  Arabic / Other Nationalities (Visit Visa)

We are looking for a dedicated and customer-focused Customer Care Representative (Debt Collection) to join our growing team. The role focuses on managing customer relationships, ensuring timely debt recovery, and maintaining a professional approach to resolve overdue accounts.

• Contact customers to follow up on outstanding payments via calls, emails, and other communication channels
• Negotiate repayment plans aligned with company policies and customer affordability
• Maintain accurate records of customer interactions and payment commitments
• Handle customer inquiries and complaints professionally and empathetically
• Achieve individual and team collection targets
• Collaborate with finance and legal teams to resolve escalated cases

• Fluency in Arabic is required; additional languages are an advantage
• Excellent communication and negotiation skills
• Strong interpersonal skills and ability to handle pressure
• Basic computer proficiency; experience with CRM systems preferred

#Dubai #