Membership Executive; Arabic Speaker

At Privilee, we are a proud team of a multi‑award‑winning lifestyle membership that grants our members access to the finest network of hotel, fitness and beach club partners across the UAE, Bahrain, Oman and Qatar. We are seeking an enthusiastic, positive, go‑getter Membership Executive to join our dynamic team. If you are passionate about delivering exceptional customer service and want to contribute to delivering the best experiences, standards and member satisfaction in line with our mission of excellence, this is the perfect opportunity for you to thrive and make a significant impact.

As a Membership Executive (Arabic speaker), you’ll be the first touchpoint for all Privilee members and prospects, playing a crucial role in shaping their day‑to‑day experience. Whether it’s helping someone navigate the app, resolving a partner issue, or converting a lead into a loyal member, you will be at the heart of delivering our mission, exceptional service, always.

You will bring energy, empathy, and efficiency to every interaction, solving problems fast, supporting your teammates, and turning every touchpoint into an opportunity to deepen member trust and satisfaction. From lead conversations to complaint handling, you’ll lead with care, confidence, and a member‑first mindset.

To apply for this role, , with the subject line clearly stating the role you are applying for.

Please also include answers to the following questions:

• What excites you about working for Privilee?
• How did you hear about us?
• How do you believe you can make a difference in the role?
• If you were to design your perfect weekend, what would that look like?
• How would your friends describe you?

• Be a trusted go‑to contact for members, delivering clear, calm, and effective support across all channels including phone calls, Whats App, emails and social with confidence and care.
• Solve complex member issues with speed and empathy, taking full ownership and ensuring timely, high‑quality resolutions that reflect Privilee’s experience standards.
• Convert leads into loyal members and retain current members by asking the right questions, tailoring recommendations, and guiding them through a seamless and inspiring joining experience.
• Spot and elevate recurring issues or operational gaps using member feedback, data and intuition, helping the rest of the business take meaningful action.
• Handle complaints with professionalism and sensitivity, offering fair solutions, taking initiative and always closing the loop.
• Support your teammates by sharing knowledge, mentoring on best practices, and raising the quality bar in every interaction.
• Stay on top of our internal systems and tools, helping streamline workflows and troubleshoot issues when needed.
• Continuously identify and drive improvements across our daily operations, whether that means optimising a workflow, eliminating inefficiencies, or building smarter, scalable solutions that raise the bar for the entire team.
• Use available data and insights to spot trends, uncover member pain points, and make smart suggestions that shape our member experience.
• Thrive in a fast‑paced, ever‑evolving environment, staying curious, asking questions and learning quickly on the job.

• Member obsessed – deeply cares about the experience we deliver and always looks for ways to make it better.
• Takes ownership – doesn’t just complete tasks but drives outcomes, always seeing things through to resolution.
• Proactive and solutions driven – spots issues before they arise, thinks ahead, and acts with initiative.
• Fast, calm, and clear – thrives in high‑volume environments without compromising quality or tone.
• Trusted team player – supports teammates with knowledge, ideas, and hands‑on help when it counts.
• Detail oriented – notices the small stuff that can make or break a member’s experience.
• Structured communicator – knows how to tailor the message, whether writing an email to a member or summarising an issue for a product team.

• 4 years+ customer service, support or sales experience.
• Comfortable using tools such as Notion, Slack and CRM platforms, or quick to learn.
• Exceptional written and verbal…