Customer Relations Officer

Dubai, United Arab Emirates | Posted on 05/20/2026

SEVEN is a Dubai-born wellness brand redefining what it means to live well through seven core pillars: fitness, movement, recovery, relaxation, nourishment, longevity, and community. With an off-luxury approach and a presence across the Middle East and Europe, SEVEN creates expansive spaces and experiences designed to optimise well-being. From wellness clubs to nutrition concepts, SEVEN empowers individuals to live healthier, more balanced lives, seven days a week.

The Customer Relationship Officer (CRO) plays a vital role in ensuring a superior experience for clubmembers by building strong relationships, handling inquiries and complaints,and promoting premium services. This position requires delivering personalized service, resolving issues effectively, and fostering member satisfaction and retention.

KEY RESPONSIBILITIES:

Member Engagement and Support:

• Serve as the primary point ofcontact for club members, addressing questions, concerns, and feedback with professionalism and empathy.
• Greet members warmly and provide personalized assistance to ensure a seamless experience.
• Actively promote membershipupgrades, class bookings, and premium services.
• Handle member complaints and resolve issues promptly, escalating to management when necessary.
• Follow up to ensure issues areresolved to the member’s satisfaction.

Membership Management:

• Assist with member onboarding,renewals, cancellations, and account management.
• Maintain accurate member records inthe system, ensuring data privacy and security.
• Work closely with other departments(sales, wellness, and operations) to coordinate member services and ensuresmooth communication.
• Support marketing initiatives by promoting events, offers, and programs.

Facility Tours and Promotions:

• Conduct guided tours for prospective members, highlighting the club’s premium amenities and services.
• Proactively recommend personalized services to enhance the member experience.

Member Retention:

• Build strong relationships with members to understand their wellness goals and ensure a high level of engagement and retention.
• Identify at-risk members and implement strategies to enhance their experience.

• Bachelor’s degree in hospitality, customer service, business, or a related field (preferred)
• At least 1–2 years of experience in customer service, sales, or a similar role, preferably in a premium or luxury service environment.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Conflict resolution and problem-solving skills.
• High emotional intelligence and empathy.
• Proficiency in customer relationship management (CRM) software and office tools.
• Background in the fitness, hospitality, or service industry is a plus.

Club Access: Full access to SEVEN Wellness Club facilities and classes

F&B Discount: 50% off all in-house food and beverage items atThe Dose by Silvena

Career Growth: Opportunities to grow across SEVEN’s expanding group of brands

Supportive Culture: A team-oriented environment that values initiative, professionalism, and well-being