Complaint Officer & Service Center Advisor

Complaint Officer & Service Centre Advisor (For UAE Nationals only)

This position provides extensive exposure in complaint handling while ensuring compliance with Central Bank of UAE requirements and regulatory standards.

• Service clients who contact AIG through multiple channels such as calls & emails for product queries, policy servicing, initial claim document review and claim registration.
• Maintain proper, accurate records and perform duties in compliance with AIG / regulatory guidelines and operational standards/procedures, reporting any errors or risks to the Service Center manager.
• Perform defined policy servicing activities, claim registrations, route claim follow‑up requests, and respond to client queries within stipulated SLAs.
• Contact clients who are detractors based on the Net Promoter Score to understand feedback, providing data to support business improvement.
• Update job knowledge by studying new product descriptions and participating in educational opportunities.
• Extend support for broker engagement activities to ensure correspondence sent from AIG to brokers is received in the expected order.
• Maintain consistency in on‑time attendance and schedule adherence.

• UAE National (with a Family book)
• Customer Service Experience
• Minimum high school diploma required.
• Very good oral and written communication skills in Arabic & English.
• Computer literate – familiar with Windows applications.
• Able to work under pressure, meet tight deadlines and SLA requirements.
• Ability to prioritize and manage workload with a positive attitude toward excellent customer service.
• Quick learner, with hands‑on experience in AIG systems such as Salesforce, Gen6, Freedom, Navins considered an added advantage.

At AIG we offer a comprehensive Total Rewards Program that extends beyond time spent at work, providing benefits focused on health, wellbeing, financial security and professional development, to bring peace of mind to you and your family.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

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