Sales Support & Order Fulfillment Specialist

Sales Support Executive

As a Sales Support Executive in Dubai, you will process sales orders from receipt through to shipment for assigned customers or affiliates following Customer Care guidelines. You will help communication between the customer, operations and sales team to ensure customers’ needs are met in the most efficient and cost‑effective way.

You will report to the Country Manager.

This is an open contract role, working 5 days a week. Your monthly payroll will be processed by a 3rd‑party partner.

• Manage sales order process from receipt of order through to shipment for assigned customers and affiliates following Customer Care guidelines
• Provide support for assigned customers and affiliates to meet order requirements
• Daily customer communication, operations and sales
• Interpret and analyse client schedules and prioritise orders
• Resolve issues and handle customer complaints internally and externally
• Confirm pricing, inventory availability and provide ship date information
• Arrange transportation with forwarders or shipping/freight team, manage process for dealing with
• International orders including inspection and shipping documentation requirements where relevant
• Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns
• Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage
• customer expectations
• Coordinate with planning on information relating to demand planning and stock positions
• Maintain accurate customer records, including customer specific information, contracts,
• labelling, packaging and stock requirements
• Provide coverage and support accounts for other team members
• Know how to diffuse a difficult situation and get resolution with the customers
• Identify opportunities for improvements in customer care

• High School or Secondary Education
• Associate or University Degree
• 1+ years of experience in customer facing role, industry experience
• Experience in Customer Relationship Management
• Basic Knowledge of SAP or Order Entry Systems
• Basic Inventory Management knowledge
• Understanding of Incoterms and Shipping Terminology
• Fluent English

• Excellent opportunities for progressive learning and development
• A creative team environment that will inspire you
• Attractive compensation package