CX Consultant

CX Consultant About Role

We are looking for a proactive and adaptable CX Consultant to join our team. This role requires a customer-first mindset with the ability to handle the dynamic nature of logistics and shipping. The ideal candidate should have hands‑on experience in an office-based environment, using tools like Outlook and Teams, and handle and resolve customer queries efficiently via email, phone calls, and chat, ensuring timely and effective solutions to maintain customer satisfaction.

Min of 1-2 years of experience in shipping & logistics industry.

• Understanding of external factors impacting Customer’s supply Chain & understanding their sense of urgency, service needs, drivers and desires.
• Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
• Be the primary point of contact for own customers and ensure smooth execution of the end‑to‑end shipment lifecycle, including the inland delivery, by working closely with the customer as well as internal stakeholders.
• Proactively track shipments and notify customers of relevant deviations from the transport plan (ocean and inland), including potential solutions or alternatives.
• Be fully responsible for customer satisfaction across Maersk product offering (own customers).
• Willingness to go the extra mile toward the customers & with focus on providing solutions.
• In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders.
• Support our business success through deep understanding of our customer’s needs and implementation of customer solutions against their bundled offering.
• Proactively monitor the performance of the solution utilizing metrics and other Key Performance Indicators.

• Technical
  
  Skills:
  
  
  • MS Excel – Intermediate
  • Should have worked on Outlook, Teams and other MS – OFFICE tools
• Soft Skills:
  • Customer first mindset
  • Adaptability, Relationship building
  • Result Orientation
  • Stakeholder Management
  • Problem Solving and Ownership Mindset
• Consultative
  
  Skills:
  
  
  • E2E business acumen
  • Identify opportunities/pain points and suggest solutions

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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